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Add as a preferred sourceRockaway residents now have a new around-the-clock way to get answers from the Morris County Clerk’s Office. Morris County Clerk Ann F. Grossi has launched an artificial intelligence-powered Virtual Assistant that gives residents 24-hour access to information about the office’s services.
The tool is available on the Morris County Clerk’s website and answers questions about passports, property records, elections, business registrations, notary public services and veterans’ records. County officials say it is designed to reduce wait times and help residents quickly find answers to common questions, even outside of normal business hours.
Morris County says it is believed to be the first county clerk’s office in New Jersey to offer a resident-facing AI virtual assistant. The Clerk’s Office worked with two firms, TechForGov and Arlington Analytics, to plan and build the system.
“Our mission has always been to make government more accessible and responsive to the people we serve,” Grossi said. “Whether someone needs a passport, is searching property records, or has questions about elections, they deserve quick, reliable access to information.”
For residents of Rockaway Borough and Rockaway Township, the assistant means routine questions about county services can be handled online at any hour, rather than only during office hours in Morristown. The Clerk’s Office says the technology is meant to complement, not replace, the personal service provided by its staff.
Residents can try the Virtual Assistant on the Morris County Clerk’s website. The Morris County Clerk’s Office is located on Court Street in Morristown and can be reached at (973) 285-6120.
Related coverage: Morris County Sheriff Warns Rockaway Residents of Jury Duty Scam and Rockaway Township Wins Morris County Grant to Add Cameras to Recycling Trucks.
